Vrhunski apartmani

General Terms and Conditions

1. Booking and Payment
Accommodation bookings may be made electronically or in person at the property address. A deposit of 30% of the total amount is required to confirm the reservation. The remaining balance is payable in cash upon arrival, as credit card payments are not accepted. Alternatively, to avoid cash transactions, guests may choose to settle the outstanding amount via bank transfer no later than 5 days prior to arrival.

2. Accommodation Pricing
The rental price includes basic services as outlined in the reservation: daily accommodation, bed linen, towels, a fully equipped kitchen with necessary utensils, and the use of water, electricity, and gas.
Additional services—such as air conditioning, pet fees, extra beds, and other specified amenities—are not included in the base price and must be paid separately.
Prices apply for stays of four or more nights. A 30% surcharge applies to stays of fewer than four nights (1–3 nights).
Should the price of the accommodation change after an inquiry but before payment of the deposit, the guest will be informed accordingly. Once the deposit has been paid, the agreed price is final and binding.

3. Description of Services
All accommodation units are described according to official categorization standards set by the relevant Croatian authorities.
Guests will be accommodated in clean and well-maintained units. Bed linen and towels are provided and changed weekly.

• Check-in: from 15:00

• Check-out: by 10:00
  Keys will be handed over by the property owner upon arrival.

4. Right to Modify or Cancel by the Agency
The accommodation provider reserves the right to alter or cancel a reservation in case of unforeseen circumstances prior to or during the guest’s stay. In such cases, the provider, in cooperation with the property owner, will offer alternative accommodation of the same or higher category, subject to the guest’s approval.
Complaints related to last-minute offers will not be accepted.

5. Guest Cancellations and Modifications
Guests must notify the agency in writing (via email, fax, or post) if they wish to cancel their reservation. Cancellation charges are applied as follows:

• More than 45 days before arrival: full refund of the deposit

• 44 to 30 days before arrival: 50% refund of the deposit

• Fewer than 30 days before arrival: no refund of the deposit

• An administrative booking fee of €10 applies to all cancellations

Early Departure
In the event of early departure, guests are required to pay the full amount for the reserved stay.
Failure to arrive by 20:00 on the check-in date without prior notification will result in cancellation, and charges will apply in accordance with the above terms.

6. Responsibilities of the Agency and Property Owner
The accommodation provider is responsible for delivering the agreed services and for protecting the guest’s rights and interests in accordance with standard tourism practices.
The provider is liable for any failure to deliver services as described, except in cases of force majeure.

Privacy Policy
The provider respects guests’ privacy and does not share personal data with third parties. Email addresses may be used for promotional offers or newsletters; guests may opt out at any time.
All personal data is treated as confidential and accessible only to staff who require it to perform their duties. All employees and business partners are bound by the provider’s privacy policies.

7. Guest Obligations
Guests are expected to:

• Possess valid travel documents (passport or equivalent)

• Comply with Croatian customs and immigration laws

• Follow the house rules and cooperate respectfully with the accommodation provider
  Violation of house rules may result in immediate termination of the stay without a refund. In such cases, the full amount for the reserved period must still be paid.

Upon arrival, guests must:

• Present valid travel or personal identification documents for themselves and all accompanying travelers for tourist registration

• Settle any outstanding balance

Pets
Guests must inform the accommodation provider at the time of inquiry if they intend to bring pets. Even when pets are permitted, guests must specify the type and size. Permission to bring a pet does not imply it may roam freely on the property. Pets must not be left unattended in the accommodation unit.
Guests are responsible for any costs or damages arising from failure to comply with these rules.

8. Complaint Resolution
All complaints must be submitted in writing and supported by evidence.

Procedure:
If the guest finds the accommodation unsatisfactory upon arrival, they must immediately inform the provider. The guest is expected to cooperate in good faith to resolve the issue.
If the complaint is valid, the provider will take steps to resolve it by offering services of equal value. No relocation to a lower category unit will be proposed.
If the guest departs without giving the provider a reasonable opportunity to resolve the issue, they forfeit any right to a refund or compensation.

Complaint Submission:
Complaints must be submitted in writing within 8 days of returning from the trip and must include supporting documents signed by the provider and any related costs.
The provider will respond within 14 days of receipt. During this time, the guest agrees not to involve third parties, media, or initiate legal proceedings.
Claims for non-material damages are excluded.
Only properly filed and timely complaints will be considered.

9. Jurisdiction and Dispute Resolution
The guest and the accommodation provider will endeavor to resolve any disputes amicably. Should this prove impossible, the matter shall fall under the jurisdiction of the court in Krk, Croatia.